Beyond the Billable Hour: Lessons from Anne Brafford [Part One]

In this episode of Meaningful Work Matters, host Andrew Soren explores the complex intersection of meaningful work, identity, and the legal profession with Dr. Anne Brafford. A former Big Law equity partner turned well-being consultant and researcher, Brafford brings unique insights from both her personal journey and her academic research into how lawyers find - or struggle to find - meaning in their work.

Brafford is the owner of Aspire, an education and consulting firm for the legal profession, and a founder of the Institute for Well-Being in Law. Her work focuses on the intersection of inclusion, engagement, and well-being in legal workplaces, informed by both her practical experience as a former equity partner at one of the nation's largest law firms and her academic credentials - a PhD in positive organizational psychology from Claremont Graduate University and a Masters of Applied Positive Psychology (MAPP) from the University of Pennsylvania.

A Journey from Dream to Reality

Brafford's relationship with law began early - at age 11, she already knew she wanted to be a lawyer. As a first-generation college student who went on to achieve her childhood dream, becoming not just a lawyer but an equity partner at a prestigious firm, her story exemplifies both the allure and complexity of pursuing meaningful work in the legal profession.

What drew her specifically to employment law was its inherent connection to human psychology and problem-solving - themes that would later influence her transition into well-being research and consulting.

However, after achieving the pinnacle of success in Big Law, Brafford found herself grappling with questions about meaning and purpose: "After the achievement ran out… then there wasn't much left as far as meaningfulness went."

The Moral Dimension of Legal Practice

Brafford shares a powerful story about her mentor Carol, who demonstrated how lawyers could provide both legal and moral guidance to clients.

In an environment where law is often approached as amoral, Carol stood out by consistently incorporating ethical considerations alongside legal risk assessments.

Moral Leadership in Practice

• Going beyond legal risk assessment to consider ethical implications
• Acknowledging the human impact of business decisions
• Building trust through consistent demonstration of care for broader interests
• Creating space for moral reflection in client conversations

"My mentor would get involved in very tricky employment issues, like discharge issues always have a lot of moral weight to them," Brafford explains. "You're taking a person's livelihood away from them. But sometimes our clients forget that.

This approach manifested in practical ways, such as advising clients not just on legal risk but on moral implications - like the impact of terminating an employee just before their pension vested. Carol's example gave Brafford "permission and courage to develop more of that moral sensibility" in her own practice.

Identity and Gender in Legal Practice

Brafford's research illuminates patterns in how gender shapes career motivations and experiences in law. While law schools have maintained gender parity for decades with roughly 50% female enrollment, only 20-30% of law firm partners are women. This dramatic drop-off points to deeper systemic issues around how different identities experience and pursue meaningful work.

Her research reveals that women lawyers consistently cite meaningful work as a primary motivator for their careers, while men more frequently emphasize financial success and provider roles. These differences reflect broader societal patterns and expectations that shape how men and women approach their professional lives.

"When work gets hard, men can find more value in their provider role of this is hard, but I'm doing this for my family," Brafford notes. "Women who have not been socialized into that role... when it gets hard and meaningfulness is being drained, there's a bigger question of why am I doing this?"

Positive Changes in Legal Organizations

The conversation reveals encouraging developments in how law firms are evolving to create more meaningful work environments.

The COVID-19 pandemic, coupled with broader societal movements, has catalyzed significant cultural shifts. Law firms are increasingly taking public stances on important social issues and articulating clear organizational values - a dramatic departure from their traditionally neutral positioning.

Brafford highlights one particularly innovative example: a law firm's groundbreaking parental leave policy that challenges traditional hierarchies by offering expanded leave options that apply equally to all employees - not just lawyers. This approach recognizes that meaningful work environments must address both the professional and personal needs of their people.

Looking Ahead to Part Two

The conversation concludes by setting the stage for Part Two, which will explore Self-Determination Theory and its practical applications for creating meaningful work environments in legal organizations.

This framework promises to provide concrete strategies for law firms seeking to build cultures where all lawyers can thrive and find deep purpose in their work.

Coming Up in Part Two:

• Deep dive into Self-Determination Theory

• Practical strategies for implementing SDT in legal organizations

• Connection between SDT and meaningful work

• Tools for creating sustainable engagement

Work Devotion, Identity Armor, and The Myth of Agency: Lessons from Carrie Oelberger

When we think about meaningful work, we often focus on its benefits - greater engagement, improved performance, and enhanced well-being. But what happens when work becomes too meaningful?

In this episode of Meaningful Work Matters, Andrew speaks with Carrie Oelberger, Associate Professor at the University of Minnesota's Humphrey School of Public Affairs and McKnight Land Grant Professor, about the complexities and potential pitfalls of deeply meaningful work.

After spending a decade working in grassroots education development in Tanzania, Dr. Oelberger earned her PhD in Organization Studies from Stanford University. Now, she bridges theory and practice by consulting with philanthropic foundations and prosocial organizations while conducting groundbreaking research on meaningful work.

Understanding the Paths to Meaningful Work

Oelberger begins by introducing two distinct paths through which work becomes meaningful: self-actualization and self-transcendence.

Self-actualization focuses on personal growth and development, while self-transcendence involves contributing to something larger than ourselves.

"Ever since I was a teenager, I was interested in trying to leave the world a slightly better place than I found it, even in small, little, micro ways."

While both paths can lead to meaningful work, Oelberger's research suggests that when both are present, work can become particularly meaningful – and potentially problematic.

The Myth of "One Size Fits All"

A key insight from Oelberger's research is that there's no universal formula for meaningful work.

Her studies have identified several key factors that influence how individuals experience meaning:

• Intrinsic factors (learning, personal growth)

• Extrinsic factors (rewards, benefits)

• Relational factors (working with others)

• Pro-social factors (impact on others)

Surprisingly, even in nonprofit and social impact sectors, pro-social motivations often rank third or fourth in importance, after intrinsic and extrinsic factors.

This challenges the common assumption that everyone in these sectors is primarily motivated by altruism.

The Dark Side: Boundary Inhibition

Perhaps the most striking finding from Oelberger's research is the concept of "boundary inhibition" – where meaningful work can actually erode personal relationships and well-being.

This manifests in three key ways:

Time-based conflict:

When individuals voluntarily spend excessive time at work, leaving less time for personal relationships and activities.

Trust-based conflict:

When work devotion leads to unreliability in personal commitments.

Connection-based conflict:

When emotional investment in work creates disconnection in personal relationships.

Interestingly, these conflicts are often less problematic when both partners in a relationship share similar levels of work devotion – what Oelberger terms "occupational value homophily".

The Identity Armor Effect

Oelberger's latest research reveals another fascinating phenomenon: how meaningful work can become a form of "identity armor," particularly among single individuals in demanding fields like international aid.

When work becomes central to one's identity, the prospect of scaling back – even to pursue desired personal goals like finding a partner – can trigger an existential crisis.

Intersectional Impact: When Identity Shapes Experience

Oelberger's research reveals that the challenges of meaningful work are not experienced uniformly across different identities and contexts.

This is particularly evident in international aid work, where personal and professional trade-offs can vary significantly based on gender, sexual orientation, and cultural context.

"Women were five times more likely to be single than men... and it was really uncommon for queer folks to be partnered and doing this work."

The stark trade-offs between meaningful work and personal relationships are especially pronounced for certain groups:

Women often face greater challenges finding partners willing to take supporting roles in their careers.

LGBTQ+ individuals navigate additional complexities in locations where being out is unsafe.

Women tend to make career alterations approximately 15 years younger than men, with significant implications for long-term career trajectory.

These findings highlight how structural inequalities intersect with meaningful work, making decisions about career and personal life particularly challenging for marginalized groups.

As Oelberger notes, even the emotional experience of decision-making becomes more stressful for these individuals, as they must constantly weigh competing personal and professional priorities against additional cultural and safety considerations.

Practical Applications and Implications

For organizational leaders, especially in nonprofit and social impact sectors, Oelberger's research suggests several important considerations:

• Recognize that employee motivations are diverse and dynamic

• Model healthy work boundaries

• Challenge the "martyr complex" that can develop in mission-driven work

Looking Forward…

The conversation with Dr. Oelberger reminds us that while meaningful work is valuable, it shouldn't come at the expense of personal well-being and relationships.

As she notes, "It shouldn't have to be a choice."

Organizations and individuals must work together to create sustainable approaches to meaningful work that honor both professional purpose and personal flourishing.

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In part one of our conversation with Dr. Carrie Oelberger (above), we explored how meaningful work can become a double-edged sword, particularly when work devotion becomes "identity armor."

In part two, we dive deeper into another critical paradox: the myth of agency in meaningful work, and how it affects both workers and organizations.

Understanding the Myth of Agency

Oelberger introduces a powerful concept that challenges common assumptions about meaningful work: the myth of agency, which she defines as "the false cultural idea that an individual can fully overcome structural and institutional barriers through strategic individual behaviors."

This myth is particularly prevalent in caring professions and social impact work, where individuals often enter with high hopes of creating significant change, only to encounter systemic barriers that individual effort alone cannot overcome.

Three Approaches to Frontline Work

Through her research, Oelberger has identified three distinct approaches that workers take when facing structural challenges:

	State Agents ("The Processors")	Citizen Agents ("The Fixers")	Human Accompaniment ("The Companions")
How They See Themselves	As bureaucrats	As advocates for clients	As partners with shared limits
How They Work with Clients	Often blame clients for lack of progress	Strongly push for clients' needs	Build meaningful, compassionate relationships
Longevity and Experience	Stay despite feeling burnt out or apathetic	Often leave quickly to make bigger changes	Stay long-term without burning out

The Power of Human Accompaniment

Perhaps the most inspiring finding from Oelberger's research is the effectiveness of the human accompaniment approach. As she explains:

"These people don't burn out, they don't leave... When you ask these people how they feel about their work, they're like, 'I feel great about my work. I feel so lucky to be doing this. I'm so inspired by my clients.'"

Rethinking Selection and Training

Oelberger challenges traditional hiring practices, particularly the emphasis on formal education for roles where lived experience and emotional intelligence might be more valuable. She advocates for:

• Identifying actual skills needed for positions

• Looking beyond formal qualifications

• Recognizing the value of lived experience

• Being open to alternative forms of expertise

"I say this as somebody with a PhD who teaches masters and PhD students," Oelberger notes. "Sometimes we require qualifications for positions that not only don't require those qualifications, but in some ways, they can make you worse at doing your job."

Building Systemic Support for Meaningful Work

The conversation culminates in a discussion of how different countries approach work support systems. Oelberger shares an illuminating example of a European aid worker who received a year of parental leave with a replacement hire - a stark contrast to American expectations.

This points to a broader need for policy-level changes that can support meaningful work, including:

• Universal healthcare access

• Comprehensive parental leave policies

• Education debt relief

• Workplace protection policies

• Social welfare benefits

As Oelberger puts it: "If society can build the boat, then we have more time to play with the sail."

Looking Forward…

This conversation with Dr. Oelberger highlights the need for a more nuanced understanding of meaningful work - one that acknowledges both individual agency and structural constraints. It suggests that creating truly sustainable meaningful work requires action at multiple levels:

• Societal: Policy changes that provide basic security and support

• Organizational: Rethinking hiring practices and work structure

• Individual: Embracing approaches like human accompaniment that recognize both limitations and possibilities

The path forward isn't about trying harder within broken systems, but rather about reimagining how we support and structure meaningful work at every level.

Recommended Reading

• Dr. Carrie Oleberger’s published work - link

• Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: recent research and its implications for psychiatry. World psychiatry : official journal of the World Psychiatric Association (WPA), 15(2), 103–111. https://doi.org/10.1002/wps.20311

The Stress-Meaning Paradox: Lessons from Jess Annison

In this episode of Meaningful Work Matters, host Andrew Soren engages with Jess Annison, a UK-based positive psychology practitioner, leadership coach, and career consultant. Annison, who recently completed her master's thesis in applied positive psychology, shares her research on the intricate relationship between stress and meaningful work.

With a background in organizational change and major projects, including work on the London 2012 Olympic Games and as director of change for Europe's largest open-access university, Annison brings a wealth of practical experience to her academic pursuits. Her passion for helping people find meaning in their work, coupled with her firsthand experience of the stresses that can accompany deeply meaningful roles, led her to explore this complex topic.

The Complex Relationship Between Stress and Meaningful Work

Annison's research, published in Frontiers in Psychology, reveals a nuanced and bidirectional relationship between stress and meaningful work. Using a grounded theory approach, she identified six "complex handshakes" or ways in which stress and meaningfulness interact:

These relationships highlight the intricate nature of meaningful work, which Annison describes as having "intricate tensional knots." She emphasizes that "nothing in life is so simple that it's ever wholly great," underscoring the importance of acknowledging both the benefits and potential drawbacks of meaningful work.

Stress as a Component of Work Experience

Annison frames stress within the context of the job demands-resources theory, where stress arises when job demands exceed an individual's resources to cope. She explains that while some stress can be beneficial, chronic or acute stress can lead to various mental and physical health problems.

"Stress is when we experience challenging circumstances or demands that exceed our resources, that exceed our ability to cope.”

This definition helps listeners understand that stress is subjective and can vary based on individual perceptions and available resources.

Challenges and Considerations

The research highlights several challenges associated with meaningful work:

• Potential for overwork and burnout due to deep care for the work

• Difficulty maintaining work-life balance

• Risk of exploitation when passion is used to justify poor working conditions

• Stress potentially diminishing the perceived meaningfulness of work

Annison cautions against viewing meaningful work as a "silver bullet" for workplace well-being and emphasizes the need for awareness of these potential downsides.

Annison's Research Findings

Annison's qualitative study revealed that the relationship between stress and meaningful work is often simultaneous and complex. Participants reported experiencing both positive and negative effects concurrently. For example, meaningful work might exacerbate stress while also helping to alleviate it at the same time.

One participant aptly summarized this complexity: "A few things in life are easy and worth doing," which became the title of Annison's research paper. This phrase encapsulates the idea that worthwhile endeavors often come with challenges.

Practical Applications and Implications

To navigate the complex relationship between stress and meaningful work, Annison suggests:

For individuals:

• Reflect on personal experiences of stress and meaning in work

• Journal or discuss with a mentor to gain clarity

• Make adjustments to reduce stressors or boost coping resources

• Ensure meaningful work is part of a broader meaningful life

For organizations and leaders:

• Be mindful of unintended consequences of promoting meaningful work

• Provide space for discussions about stress and meaning

• Balance high-pressure periods with time for recovery

• Role model good practices in managing work-life boundaries

Conclusion

Jess Annison's research provides valuable insights into the nuanced relationship between stress and meaningful work.

By acknowledging both the benefits and challenges of deeply engaging work, individuals and organizations can better navigate the complexities of creating fulfilling career experiences while maintaining well-being.

Resources for Further Exploration

• Jess Annison's website: www.jess-annison.com

• Research paper: "Few Things in Life Are Easy and Worth Doing: A Grounded Theory Study of the Relationship Between Stress and Meaningful Work" (available through Frontiers in Psychology)

• Upcoming book: "Career Crafting: How to Conquer Your Mid-Career Crisis and Create Your Most Meaningful Work Life" (release date: early 2025)