Workplace Culture

Indigenous Perspectives on Meaningful Work: Lessons from Adam Murry and Alvan Yuan

In this episode of Meaningful Work Matters, host Andrew Soren sits down with two researchers who are enhancing our understanding of meaningful work through an Indigenous lens.

Dr. Adam Murry, an associate professor of psychology at the University of Calgary with Ukrainian, Irish, and Apache heritage, and his graduate student Alvan Yuan, a Canadian of Taiwanese descent, offer an exploration of Indigenous perspectives in workplace settings.

Drawing from their extensive research in post-secondary institutions, Murray and Yuan go beyond describing workplace experiences. They provide a comprehensive analysis that challenges existing paradigms of meaningful work, offering practical insights for leaders and organizations seeking to create more inclusive, purposeful work environments.

Their study explores the complex ways Indigenous faculty and staff in post-secondary institutions define, experience, and navigate professional purpose, while also presenting actionable strategies for organizational transformation.

The Research Journey

The conversation begins with the backstory of their research, which emerged from a critical question posed by university leadership: How can we retain and support Indigenous faculty and staff?

Murry explains that this wasn't just another academic exercise, but a deeply purposeful investigation prompted by concerns about Indigenous employees being recruited away from their institutions.

The researchers interviewed 18 Indigenous faculty and staff from universities across Western Canada, focusing on understanding their experiences of meaningful work. Their approach was deliberately collaborative, rooted in Murry's long-standing commitment to research that genuinely serves Indigenous communities.

Redefining Meaningful Work

Through their interviews, Murry and Yuan uncovered an holistic understanding of meaningful work that extends far beyond traditional workplace metrics. For the Indigenous employees the spoke with, work is intrinsically linked to broader concepts of community, ancestry, and collective purpose.

Three key dimensions emerged as central to their sense of meaningful work:

1 Generational Belonging - seeing work as a continuation of ancestral labor and a service to both current and future generations. This perspective transforms work from an individual pursuit to a collective journey of community advancement.

2 Connectedness - not just to immediate colleagues, but to community, land, and cultural context. This connectedness is far more comprehensive than typical workplace understanding of team dynamics.

3 Job Design - finding meaning in work that directly aligns with Indigenous causes or personal cultural beliefs. The job itself becomes a vehicle for cultural preservation and community empowerment.

The Invisible Labor of Indigenous Professionals

Murry and Yuan don't shy away from naming the systemic challenges Indigenous employees face.

They describe what they term the "minority tax" - an invisible burden of additional unrecognized labor. Indigenous faculty and staff are simultaneously expected to represent entire Indigenous experiences while managing traditional job responsibilities, all while confronting deep-rooted colonial structures within institutions.

The researchers highlight a critical tension: organizations frequently seek to leverage Indigenous employees' community-driven values without providing adequate support, recognition, or compensation.

This dynamic often leads to burnout, frustration, and a sense of exploitation.

Pathways to Organizational Transformation

The research offers compelling recommendations for meaningful change. Murry and Yuan advocate for a radical reimagining of workplace structures that goes beyond surface-level diversity initiatives.

Key strategies include:

  • Providing genuine job crafting opportunities

  • Encoding community-focused work into formal job descriptions

  • Creating promotion criteria that truly recognize Indigenous contributions

  • Allowing Indigenous employees to define decolonization on their own terms

Decolonization as a Workplace Journey

The researchers frame meaningful work as a potential avenue for reconciliation - a space where systemic barriers can be challenged and transformed.

They draw on the powerful insight that decolonization is not just an institutional mandate, but a deeply personal process of reclaiming narrative and purpose.

Conclusion

Murry and Yuan invite us to expand our understanding of meaningful work.

They challenge us to recognize that career purpose is a deeply personal journey shaped by cultural context, historical experiences, and collective aspirations.

For organizations seeking greater diversity, equity, and inclusion, this research offers a transformative roadmap - one that honors the rich, multifaceted experiences of Indigenous professionals and reimagines workplace culture through a lens of genuine respect and mutual understanding.

Resources Mentioned

Tiny Moments Matter: Lessons from Zach Mercurio

In this episode of Meaningful Work Matters, host Andrew sits down with Zach Mercurio, a researcher and expert in the psychology of mattering at work. As a Research and Teaching Fellow in Colorado State University's Department of Psychology's Center for Meaning and Purpose, Mercurio brings both academic rigor and practical wisdom to the conversation, drawn from his extensive work with organizations worldwide.

What makes Mercurio's work particularly valuable is his unique position as a "pracademic" – someone who bridges the gap between research and real-world application.

His insights come not just from theoretical understanding, but from hands-on experience helping organizations like American Express, the U.S. Army, and Delta Airlines create cultures where people feel truly significant.

The Mattering Instinct: A Survival Need

At the heart of Mercurio's research is a profound truth about human nature: mattering is an instinct as basic as survival itself. He shares a touching personal story about the moment his first son was born, watching as the newborn reached up and grasped his finger with surprising strength. Scientists call this the grasp reflex, one of several innate behaviors that newborns exhibit from their first moments of life. As Mercurio explains,

"The first thing we do as human beings is search to matter to someone enough to keep us alive... You would not be listening to this podcast if at some point in your life you did not procure mattering to another person enough to keep you alive."

This primitive survival instinct evolves throughout our lives into a sophisticated psychological need. We develop an ongoing desire to be cared for, seen, and heard by others. We seek validation that we are valued members of our communities and that our presence makes a difference. This evolution from basic survival instinct to complex psychological need helps explain why feeling significant becomes so crucial in our work lives – it's woven into the very fabric of our human experience.

Understanding Mattering in Practice

Mercurio's research reveals three essential components that leaders must address to create a culture of mattering:

1. Feeling Noticed

Being noticed goes beyond simple recognition. As Mercurio explains, "I can know you, but not notice that you're suffering." True noticing requires deliberate attention to the ebbs and flows of people's lives and responding with meaningful action.

One leader Mercurio studied kept a simple notebook where she wrote down personal details about team members' lives each Friday, reviewing it Monday morning to check in on specific concerns or life events. This practice led to exceptional team engagement and loyalty.

2. Feeling Affirmed

Mercurio distinguishes between three important concepts:

  • Appreciation: Showing gratitude for who someone is

  • Recognition: Acknowledging what someone does

  • Affirmation: Showing specific evidence of someone's unique significance

3. Feeling Needed

When people feel replaceable, they tend to act replaceable. Mercurio shares that some of the most powerful words a leader can say are: "If it wasn't for you, this wouldn't be possible."

The Dark Side: Anti-Mattering

While much attention is paid to the positive effects of mattering, Mercurio also explores its shadow side through the concept of "anti-mattering" – the experience of feeling invisible or insignificant. This phenomenon, studied by researcher Gordon Flett at York University, carries as powerful a charge as mattering itself, but in the opposite direction. Like antimatter in physics, which possesses an inverse powerful charge to matter, the experience of anti-mattering can have profound negative effects on individuals and organizations.

When people don't feel they matter, their responses typically manifest in one of two ways. Some individuals retreat into withdrawal, choosing to isolate themselves, withhold their contributions, or ultimately leave their organizations entirely. This withdrawal can be seen as a form of self-protection – if one's contributions aren't valued, why continue to offer them?

Others respond to anti-mattering through what Mercurio calls "acts of desperation." These individuals might engage in complaining, blaming, or gossiping – behaviors that Mercurio suggests are often misinterpreted as personality problems rather than symptoms of a deeper organizational issue. He points to research showing that workplace gossip, for instance, is frequently predicted by psychological contract violations, such as lack of fair treatment or respect from supervisors.

"If I don't matter to someone else," Mercurio explains, "I'm going to find somebody who will listen to me."

This understanding of anti-mattering challenges leaders to look beyond surface-level behavioral issues. Instead of asking "What's wrong with this person?" Mercurio encourages leaders to ask, "What's wrong with the environment?" Often, he notes, the employees labeled as "difficult" are actually the ones feeling most unseen and undervalued in the organization.

Creating a Culture of Mattering

Mercurio emphasizes that mattering isn't just about individual leadership behaviors – it's a systems issue that requires organizational commitment.

He shares the success story of American Express Global Business Travel, which saw a 50% reduction in attrition over eight months after implementing a comprehensive mattering initiative.

Key organizational strategies include:

Making Mattering Behaviors Possible
  • Creating time and space for human connection
  • Removing barriers to meaningful interaction
  • Building systems that support relationship-building
Making Mattering Behaviors Inevitable
  • Training leaders in specific mattering practices
  • Measuring and evaluating mattering behaviors
  • Creating accountability for fostering significance

Making Mattering Behaviors Possible

  • Creating time and space for human connection

  • Removing barriers to meaningful interaction

  • Building systems that support relationship-building

Making Mattering Behaviors Inevitable

  • Training leaders in specific mattering practices

  • Measuring and evaluating mattering behaviors

  • Creating accountability for fostering significance

Practical Applications for Leaders

Mercurio offers several concrete practices leaders can implement immediately:

  • Practice Intentional Noticing

    • Keep notes about team members' personal situations

    • Follow up on previous conversations

    • Pay attention to changes in behavior or engagement

  • Provide Specific Affirmation

    • Move beyond generic praise

    • Connect individual actions to meaningful impact

    • Highlight unique contributions

  • Demonstrate Essential Value

    • Clearly communicate how each person is relied upon

    • Share specific examples of indispensable contributions

    • Use language that reinforces necessity: "Because of you..."

Connections to Broader Social Movements

Mercurio draws fascinating parallels between the concept of mattering and recent workplace phenomena. He notes that both the Great Resignation and Quiet Quitting can be understood through the lens of mattering - or more precisely, its absence.

In August 2023, more workers went on strike than at any point in the 21st century, which Mercurio sees as "mattering in disguise" - a collective expression of feeling unseen and undervalued.

These movements reflect what Mercurio calls "the language of the unheard," reminding us of Dr. Martin Luther King Jr.'s observation that "protest is the language of the unheard." This perspective helps reframe workplace challenges not as individual behavioral issues, but as systemic responses to environments where people don't feel significant.

Future Directions: The Evolution of Mattering

Looking ahead, Mercurio sees mattering becoming increasingly crucial as workplace choice expands.

His upcoming book, "The Power of Mattering: How Leaders Can Create a Culture of Significance" (May 2025), promises to provide a comprehensive framework for building organizations where everyone feels significant.

The book will explore how leaders can scale mattering practices across entire organizations, making them part of the cultural DNA rather than isolated initiatives.

Key Takeaways

  1. Mattering is not just a psychological need but a survival instinct that evolves throughout our lives

  2. Anti-mattering manifests in predictable ways - either through withdrawal or desperate attempts to be seen

  3. Creating cultures of mattering requires systematic approaches, not just individual leadership behaviors

  4. Simple practices like intentional noticing and specific affirmation can have profound impacts on people's sense of significance

Final Thoughts

In a world where 30% of workers feel invisible and 65% feel under-appreciated, Mercurio's research offers hope and practical direction. By understanding mattering as a fundamental human need and implementing systematic approaches to foster it, leaders can create environments where people thrive, contribute meaningfully, and feel truly significant.

As Mercurio powerfully concludes:

"It's very difficult for anything to matter to someone who doesn't first believe that they matter."

Resources for Further Exploration